Want better customer service? Don’t call
Want better customer service? Don’t call. Text. by washingtonpost.com
Here’s how much I hate calling customer service: I wasted $120 over six months just to avoid calling AT&T to turn off data service on two iPads I was no longer using.
Customer service calls are excruciating. But what is the alternative? I asked an executive in the industry and he recommended … not calling. Instead, last week I opened Facebook, searched for